If you have issues installing the eSIM on your device, refer to the steps below for the error message you’re seeing.
The device gets stuck on "Activating..." or fails setup due to a poor Wi-Fi connection or an active VPN
- Disable any VPN connections or security settings that may interfere with the eSIM installation
- Try installing the eSIM using a different network.
- If automatic installation fails, try the QR code installation
Receive a "Code Already Used" error because the QR code was already scanned or installed in the background
- Confirm the eSIM hasn’t been installed before.
- Check your SIM list; if a new SIM appears after installation, the installation may have gone through.
Encounter a storage limit error
- Confirm that your device has enough storage
- Free storage by deleting unused apps, files, photos, etc. before attempting to install the eSIM again.
Installation fails or takes too long to complete
- Try installing the eSIM using a different network.
- If automatic installation fails, try the QR code installation
If none of these solutions work or you have further questions, please get in touch with the Support Team via the holiday.com app.