Dealing with app glitches can be frustrating, especially when you are trying to manage your travel connectivity. If the holiday.com app isn't behaving as expected on your mobile device, a few quick troubleshooting steps can usually get you back on track.
You might need to troubleshoot if you run into any of the following generic mobile app issues:
- The app freezes, crashes unexpectedly, or becomes completely unresponsive when you try to load your dashboard.
- You are stuck on an endless loading spinner while trying to view or activate your eSIM plan.
- The app glitches and displays a blank white screen, or fails to progress past the login page.
Recommended Troubleshooting Steps
If you experience these or similar issues on your iOS or Android device, we recommend following these steps to resolve the problem:
- Force-close and relaunch - Swipe up from the bottom of your screen (or use your device's recent apps button) and swipe the holiday.com app away to force it to close completely. Wait a few seconds, then reopen the app to see if the issue is resolved.
- Update the app - Open the Apple App Store or Google Play Store and check if an update is available. Check if there are available updates for the holiday.com app and install it. Then, check if the issue persists.
- Uninstall and reinstall the app - Remove the holiday.com app and reinstall it. Open the app again and check if this helps.
- Contact the Support Team - If the issue persists, contact the support team through the help button in the holiday.com app or by sending an email to support@holiday.com.