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No signal after activating holiday.com’s eSIM

Updated

Refer to this guide if you're experiencing the following issues: 

  • No signal bars
  • Phone searching for a signal
  • Signal status shows "No connection"

Before proceeding with any troubleshooting, kindly note that certain countries imply restrictions on eSIM usage:

  • UAE (may require eKYC verification before eSIM can be used)
  • Russia (24-hour lock on data roaming capabilities after initial eSIM usage before data can be consumed)
  • Myanmar (total ban and restriction on all roaming capabilities)
  • Turkey (eSIM can only be used within the first 120 days of registration and use in the destination)
  • Egypt (eSIM can only be used within the first 90 days of registration and use in the destination)
  • Australia (device-based limitation on roaming devices used in the destination; only allowed devices can be used)

If you’re in one of these countries, make sure that you’ve met the requirements needed to use the eSIM. If you’ve met the requirements or are not in one of the countries above, please try these troubleshooting steps: 

  1. Ensure that you’re using the holiday.com eSIM as your Primary/Preferred Data Line. 
  2. Ensure your eSIM has its mobile data and Data Roaming turned ON.
  3. Ensure you’re within the eSIM service area, especially for regional plans. For example, if you purchased a North America regional plan, make sure you’re within the area of coverage.
  4. Toggle on Airplane Mode, wait for 10-15 seconds, then toggle it off. This will force your device to search and reconnect to the appropriate network.

  5. Ensure your eSIM is using the correct APN settings. You can refer to the steps below depending on the device you're using:

    Device Steps
    iOS

    1. Open the Settings app.

    2. Go to Cellular or Mobile Data.

    3. On the eSIM Profile, look for Cellular Data Network then Select.

    4. Change the APN to globaldata.
    Samsung Galaxy

    1. Open the Settings app.

    2. Go to Connections, then Mobile Network.

    3. Tap Access Point Names.

    4. Change the APN to globaldata.
    Google Pixel

    1. Open the Settings app.

    2. Go to Network & Internet, then Mobile Network.

    3. Tap Access Point Names.

    4. Change the APN to globaldata.
    Other Android devices

    1. Open the Settings app.

    2. Go to Network Settings, then tap Network & Internet > Mobile network (or SIMs, if you have multiple SIM/eSIMs).

    3. Tap Access Point Names.

    4. Change the APN to globaldata.
    • Note: If setting APN as "globaldata” doesn't work, you can also try "isp” or "internet” as alternatives.

  6. Try cycling through available network providers in your location. You can refer to the steps below depending on the device you're using:

    Device Steps
    iOS

    1. Open the Settings app.

    2. Go to Cellular or Mobile Data.

    3. Tap Network Selection. Then, turn OFF the Automatic option. 

    4. Wait for your device to populate the network list, and select an available network to you.
    Samsung Galaxy

    1. Open Settings and tap on Connections.

    2. Select Mobile networks.

    3. Tap on Network operators.

    4. Toggle off Select automatically.

    5. Wait for your device to populate the network list, and select an available network to you.
    Google Pixel

    1. Open Settings and select Network & Internet.

    2. Tap on SIMs (or Mobile network).

    3. Tap on the holiday.com eSIM.

    4. Scroll down to the Network section and toggle off Automatically select network.

    5. Wait for your device to populate the network list, and select an available network to you.
    Other Android devices

    1. Go to Settings.

    2. Look for Network & Internet or Mobile Network.

    3. Select SIM card & mobile network (you may need to click on your specific SIM card if you use dual SIMs).

    4. Tap on Choose network or Network operators.

    5. Wait for your device to populate the network list, and select an available network to you.

  7. Ensure that your device is set to use 4G or LTE. 

    Device Steps
    iOS

    1. Open the Settings app.

    2. Go to Cellular or Mobile Data.

    3. Tap Cellular Data Options Voice & Data. 

    4. Select 4G or LTE.
    Samsung Galaxy 1. Open the Settings app.
    2. Go to Connections, then Mobile Networks 
    3. Tap Network Mode.
    4. Select 4G or LTE. 
    Google Pixel 1. Open the Settings app.
    2. Go to Network & Internet, then tap on SIMs. Select your holiday.com eSIM. 
    3. Tap Preferred network type.
    4. Select 4G or LTE. 
    Other Android devices 1.Open the Settings app.
    2. Go to Network Settings, then tap Network & Internet > Mobile network (or SIMs, if you have multiple SIM/eSIMs).
    3. Tap Preferred Network Type/Network Mode.
    4. Select 4G or LTE. 

If none of these solutions work or you have further questions, please get in touch with the Support Team via the holiday.com app.

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