If you’re experiencing the following issues:
- Very slow download/upload speeds
- Instead of 4 or LTE, only "E" (Edge) appears within your signal status bar
- No data reception, even though holiday.com’s eSIM is connected
Please try these measures first:
- Ensure your eSIM has its Roaming Data turned ON and is selected as your mobile data preference.
- Ensure you’re within the eSIM service area, especially for regional plans. For example, if you purchased a North America regional plan, make sure you’re within the area of coverage.
- Toggle on Airplane Mode, wait for 10-15 seconds, then toggle it off. This will force your device to search and reconnect to the appropriate network.
If none of these solutions work, please get in touch with the Support Team.