If you recently purchased a holiday.com eSIM and haven't seen your welcome email yet, don't worry! Here is a quick guide on when to expect it, why it's important, and how to track it down.
Typically, your welcome email is automatically sent to the email address you provided immediately after your payment is confirmed. Depending on your email provider, it can occasionally take up to 10 to 15 minutes to arrive in your inbox.
Once found, you will see the QR code for your eSIM. While you can install the eSIM using the app's automatic installation button, you can use this QR code to install the eSIM, as well.
If it has been a little while and your welcome email is still missing, please try the following steps:
- Check your "All Mail" tab: Depending on how your inbox is organized, emails can sometimes bypass the primary inbox and be sorted into other categories. Check the "All Mail" view in your email app to see if it landed there.
- Check your Spam and Junk folders: Strict email filters can occasionally mistake our automated emails for spam. Be sure to peek into your Spam or Junk folders just in case it gets caught in the filter.