Our data plans and data bundles are covered by our Refund Policy. If your data plan meets any of the following, you may contact the Support Team directly for a refund request:
- Your data plan must have no recorded data consumption and must have been purchased directly through the holiday.com app or website within the last 180 days.
- Your device is incompatible, and you can provide proof that your device is not eSIM compatible or is carrier-locked.
- You experienced connectivity issues during your trip, and the Support Team was unable to resolve the issue.
If you signed up via an in-app purchase through the Apple App Store, please note that you are subject to Apple's refund policy. All refund requests for such purchases must be directed to Apple Support and are handled solely at their discretion.
Important Notes on Refund Processing: Refunds are generally processed within seven (7) days and are made to the original form of payment.
- Non-Crypto Purchases: Refunds are sent in USD. For non-USD purchases, the refund amount may differ from the amount originally paid in local currency due to changes in foreign exchange rates or processing charges.